Mt Playmore

FREQUENTLY ASKED QUESTIONS

What age is Mt Playmore designed for?

Mt Playmore is great for infants, toddlers, and children up to about 12 years old and their parents.  Older children are welcome to play if they wish, but we will not tolerate rowdy behavior or any behavior that frightens or disrupts the enjoyment of our younger guests.  

Can adults play with their children at Mt. Playmore?

Yes, and it is encouraged! Unlike bounce houses and trampoline based attractions, our equipment is designed for parents to be able to safely and comfortably interact with their children! At Mt. Playmore, parents don’t need to just sit and watch their kids – they can join in the fun!

Can shoes be worn on the playscape?

For sanitary reasons, NO shoes are allowed on the playscape. Shoe storage bins are conveniently located at each entrance/exit from the playscape, as well as throughout the building.

Are socks required on the playscape?

Yes, for sanitary reasons socks must be worn in the playscape at all times. If you forgot to bring socks, they are available for a nominal charge at the front desk.

Is there a weight limit on the playscape?

No – the play structure is designed to handle any weight that could be applied by any number of visitors.

What activities are available for toddlers?

We have one of the largest toddler only areas in Austin! Over 1400 sq ft of space filled with a selection age appropriate toys, activities, and play elements. We are always on the lookout for suggestions for items to be added to this area, so please email us using the “contact us” link above if you have any requests.

Can I leave and return to Mt. Playmore throughout the day?

Yes. Our admission is a day pass, and includes unlimited return admissions throughout the day.

Can adults play with their children at Mt. Playmore?

Yes, and it is encouraged! Unlike bounce houses and trampoline based attractions, our equipment is designed for parents to be able to safely and comfortably interact with their children! At Mt. Playmore, parents don’t need to just sit and watch their kids – they can join in the fun!

Can I throw a party in the dining area without purchasing a party package?

As of May 1st 2015, this is no longer allowed. This is being done in consideration of our other guests, who often cannot find seating in the dining area on busy days due to a large number of our tables being claimed by these parties for long periods of time with nobody sitting at them.

Are pets allowed in Mt Playmore?

No, animals are not allowed other than service animals as defined by ADA Regulations.  Emotion support animals are NOT considered service animals as per the ADA and are NOT allowed.

Is outside food and drink allowed in?

No outside food or drink is allowed. An exception is also allowed for birthday cakes or cupcakes when a party package is booked or a private event is held, although absolutely nothing containing peanuts is allowed at any time.

What types of food are available at Mt Playmore?

The Hungry Yeti Cafe at Mt Playmore is not what you may expect!  We believe that food should be a part of the experience, not just a way to fill up.  We are not a “snack bar” or a concession serving the low quality fast food commonly found at a children’s play center.  We pride ourselves on a made to order kitchen with an extensive menu with sandwiches, salads, pizzas, wraps, and more.  From our hand made nachos, to our freshly battered and deep fried Oreos and everything in between we take pride in what we serve.  More information about our menu can be found on the food section of our website.

What soft drinks are available

WE PROUDLY SERVE MAINE ROOT BEVERAGES. WANT TO KNOW WHAT MAKES MAINE ROOT DIFFERENT? TAKE A SIP.

That’s not high-fructose corn syrup you’re tasting. It’s 100% organic sugar cane, and it comes Fair Trade from our friends in Brazil. They farm our key ingredient, we support their hospitals and schools and you get to enjoy a variety of amazing refreshments. It’s a pretty sweet supply chain.  We also serve Coca Cola products.

Does Mt Playmore serve alcoholic beverages.

Yes.  We have a selection of local microbrews available, as well a a number of different wine options by the glass.  Additionally, we serve Mimosas and Sangrias.  Please see the beverage section of our website for the full selection.

Is Mt. Playmore a peanut free facility?

Yes! With the prevalence of peanut allergies in young children, Mt. Playmore is a peanut free facility. No peanuts or peanut byproducts are used in any of our food offerings.

Do you have any gluten free items for sale?

Yes. In addition to normally gluten free items such as salads and fresh fruits, we also have gluten free pizza dough as well as gluten free buns for our burgers and chicken sandwiches.

Can I have my party at Mt Playmore without reserving a room?

NO.  Mt Playmore DOES NOT allow any “walk-in birthday parties” or any outside food or drinks. You can ONLY  bring in a birthday cake or cupcakes for reserved birthday parties or private events to be used in one of our private party rooms.

How can I book a birthday party?

You can book online at or call one of our Party Specialists at (512) 989-8886.  Please note, a NON-REFUNDABLE deposit of $75 is required to reserve your date and time.   The $75 deposit is applied towards the cost of the party at the time of payment. Payment is accepted in cash or Credit. Personal checks are NOT accepted.

What is the policy on rescheduling a party?

Yes.  You may reschedule your party up to 7 days before the date of your party and your deposit will be credited to the rescheduled party.  Your rescheduled party must be within 6 months of the originally reserved date.

Is food included in the party?

Yes.  All Mt Playmore party packages include pizza and soft drinks for all children in the party.  Full details of what is included in each package can be found on the party section of our website.

Can we add additional food to a party package?

Our full menu from the Hungry Yeti Cafe is available to be added to your party package, as well as a number of Party Platters options.  Please speak to a party specialist to add any additional items to your package.  Please note, Party Platters must be ordered at least 5 days prior to your party to ensure availability.

Am I allowed to change my party package / size?

Yes.  Up to 7 days prior to your event you may make any desired changes with the following exceptions.

  • Increasing the number of attendees will be contingent on the availability of an appropriately sized party room.
  • Increasing OR decreasing the party size may require the time of the party to be adjusted due to party room availability.

I have more than 20 children invited. Can Mt Playmore accomodate larger parties?

The largest party room at Mt Playmore is sized for 20 children.  If you wish to have a larger party, please call a party specialist at (512) 989-8886 to discuss options to reserve multiple party rooms for your event.

How do you sanitize your facility?

In additional to daily wipedowns of all surfaces with standard disinfectants, we utilize the GermSafe program from Dis-In-Fx. The Treatment is administered through a Fog-Application process. In this process a combination of EPA registered, Hospital Grade Disinfectants are utilized in conjunction with a Residual Antimicrobial Coating. An immediate or ‘wet kill’ is achieved leaving behind a ‘dry kill’ Residual Antimicrobial that World Health Organization approved laboratories confirm the residual technology in the Antimicrobial used by DisInFx has been proven to reduce the growth of microbial populations by up to 99.99% and continues to inhibit their return for months. More information is available at http://disinfx.com .

Is your playground safe?

Our playground utilizes Tensioned Web Floors, post padding, and cushioned thresholds, as well as a wide assortment of foam-core attractions, making a safe, non-hazardous play structure. Our web floors produce a soft, impact-absorbing surface that’s easy on feet and knees. Unlike other “soft” indoor playgrounds, we have very few hard plastic surfaces or solid surfaces covered in a thin layer of foam.

What security measures are in place to ensure that my child cannot exit the facility without their parent or guardian?

We understand that the safety and security of your children is of the utmost importance. Upon entering Mt. Playmore all parents and children will be stamped with a unique identifier visible under UV light. Children will only be allowed to leave the facility in the presence of a parent with a matching identifier.

Are firearms allowed in Mt. Playmore?

No. Pursuant to 30.06 and 30.07 of the Texas Penal Code, Mt. Playmore does not allow either concealed or open carry firearms on our premises.

Are masks required?

On June 17th, the City of Austin has mandated that all businesses must require the usage of face masks by both their employees AND customers.  As per this mandate, mask usage IS now required of our guests over the age of 10.  Mask usage continues to be strongly recommended for children between the ages of 2 to 10.  Masks are NOT RECOMMENDED for children under the age of 2.

This mandate allows exceptions for when you are eating or drinking.

Are you team members undergoing daily health screenings?

YES.  All our our team members will fill out a health screening questionnaire at the beginning of each shift, and have them temperatures taken.  Anybody who does not pass the screening or has a temperature over 100.4 degrees will not be allowed to work.

How is Mt Playmore promoting Physical Distancing?

  • We are limiting total capacity of the building to 25% of rated occupancy.
  • We have eliminated every other table in the dining room to ensure a minimum 6 feet of separation.
  • We have reduced and rearranged seating in our playscape area to ensure seperation between groups
  • We have reduced the number of games in our arcade and spaced the games our to ensure seperation
  • We have installed transparent barriers at cash registers and redemption between our guests and team members.

I'm not feeling well. Can I come to Mt Playmore?

NO.  Mt Playmore reserves the right to refuse admission to any guests who display any symptoms associated with COVID19.  While we understand this may be inconvenient for people who are turned away, it is being done for the safety and security of all of our guests. We ask that our guests help us in our effort by staying home if not feeling well.

Is hand sanitizer available at Mt Playmore?

  • We have numerous hand sanitizer dispensers located throughout the facility, along with sanitizing wipes that are freely available for our guests to use.
  • We have installed a sanitizer dispensers by our front door that all guests will be asked to use immediately upon entering Mt Playmore.
  • We have a fully automated, touch free Meritech hand wash station available for our guests. This equipment has been tested in FDA-certified laboratories to prove that it consistently removes more than 99.9% of harmful pathogens with each wash cycle.  (And kids love using it, so it encourages them to wash too!)  This station is located adjacent to the Hungry Yeti Café.

How Does Mt Playmore sanitize surfaces?

While many facilities are now scrambling to put into place effective measures to prevent the spread of disease, Mt Playmore has always been extremely focused on the health of our guests and team members and has had these procedures in place for many years already.

  • Mt Playmore is DIS.IN.FX Germ Expert Certified. The treatment process combines fogging/spraying/misting technologies that treats our entire facility with a proprietary blend of high powered disinfectants, cleaners and LAST™ Antimicrobial Coating™.  This treatment process is proven to kill 99.99% of harmful microbes and inhibit microbial growth.  This is followed up with periodic ATP testing which can detect the presence of microbial existence on surfaces and is used to verify the effectiveness of our disinfection program
  • We are remaining diligent with our cleaning and sanitation. We are taking extra care to be sure that high touch surfaces are being repeatedly sanitized throughout the day.

We can’t wait to see you at Mt Playmore! Don’t forget your socks!