Mt Playmore

FREQUENTLY ASKED QUESTIONS

WE TAKE SAFETY & QUALITY VERY SERIOUSLY!

What age is Mt Playmore designed for?

Mt Playmore is great for infants, toddlers, and children up to about 12 years old and their parents.  Older children are welcome to play if they wish, but we will not tolerate rowdy behavior or any behavior that frightens or disrupts the enjoyment of our younger guests.  

Can adults play with their children at Mt. Playmore?

Yes, and it is encouraged! Unlike bounce houses and trampoline based attractions, our equipment is designed for parents to be able to safely and comfortably interact with their children! At Mt. Playmore, parents don’t need to just sit and watch their kids – they can join in the fun!

Can shoes be worn on the playscape?

For sanitary reasons, NO shoes are allowed on the playscape. Shoe storage bins are conveniently located at each entrance/exit from the playscape, as well as throughout the building.

Are socks required on the playscape?

Yes, for sanitary reasons socks must be worn in the playscape at all times. If you forgot to bring socks, they are available for a nominal charge at the front desk.

Is there a weight limit on the playscape?

No – the play structure is designed to handle any weight that could be applied by any number of visitors.

What activities are available for toddlers?

We have one of the largest toddler only areas in Austin! Over 1400 sq ft of space filled with a selection age appropriate toys, activities, and play elements. We are always on the lookout for suggestions for items to be added to this area, so please email us using the “contact us” link above if you have any requests.

Can I leave and return to Mt. Playmore throughout the day?

Yes. Our admission is a day pass, and includes unlimited return admissions throughout the day.

Can adults play with their children at Mt. Playmore?

Yes, and it is encouraged! Unlike bounce houses and trampoline based attractions, our equipment is designed for parents to be able to safely and comfortably interact with their children! At Mt. Playmore, parents don’t need to just sit and watch their kids – they can join in the fun!

Can I throw a party in the dining area without purchasing a party package?

As of May 1st 2015, this is no longer allowed. This is being done in consideration of our other guests, who often cannot find seating in the dining area on busy days due to a large number of our tables being claimed by these parties for long periods of time with nobody sitting at them.

Are pets allowed in Mt Playmore?

No, animals are not allowed other than service animals as defined by ADA Regulations.  Emotion support animals are NOT considered service animals as per the ADA and are NOT allowed.

Is outside food and drink allowed in?

No outside food or drink is allowed. An exception is also allowed for birthday cakes or cupcakes when a party package is booked or a private event is held, although absolutely nothing containing peanuts is allowed at any time.

Is Mt. Playmore a peanut free facility?

Yes! With the prevalence of peanut allergies in young children, Mt. Playmore is a peanut free facility. No peanuts or peanut byproducts are used in any of our food offerings.

Do you have any gluten free items for sale?

Yes. In addition to normally gluten free items such as salads and fresh fruits, we also have gluten free pizza dough as well as gluten free buns for our burgers and chicken sandwiches.

Can I throw a party in the dining area without purchasing a party package?

As of May 1st 2015, this is no longer allowed. This is being done in consideration of our other guests, who often cannot find seating in the dining area on busy days due to a large number of our tables being claimed by these parties for long periods of time with nobody sitting at them.

How do you sanitize your facility?

In additional to daily wipedowns of all surfaces with standard disinfectants, we utilize the GermSafe program from Dis-In-Fx. The Treatment is administered through a Fog-Application process. In this process a combination of EPA registered, Hospital Grade Disinfectants are utilized in conjunction with a Residual Antimicrobial Coating. An immediate or ‘wet kill’ is achieved leaving behind a ‘dry kill’ Residual Antimicrobial that World Health Organization approved laboratories confirm the residual technology in the Antimicrobial used by DisInFx has been proven to reduce the growth of microbial populations by up to 99.99% and continues to inhibit their return for months. More information is available at http://disinfx.com .

PLEASE KEEP IN MIND...

Mt Playmore DOES NOT allow any “walk-in birthday parties” or any outside food or drinks. You can ONLY  bring in a birthday cake or cupcakes for reserved birthday parties or private events to be used in one of our private party rooms.

For those hungry groups or parties, we offer a restaurant menu with a variety of food and Party Platters for your guests! Also, no changes can be made to your party 3 DAYS before THE EVENT. Final payment is made the day of the event. 

Prices listed do not include sales tax. Sales tax is charged on all parties. The $75 deposit is applied towards the cost of the party at the time of payment. Payment is accepted in cash or Credit. Personal checks are NOT accepted.

For safety reasons, additional parents or other guests that cannot fit in the selected room will not be allowed to stand in the hallway outside of the party rooms and will need to remain outside of the party area. If you have more adults than children in your package, please call Mt. Playmore to discuss upgrading to a larger room.

Is your playground safe?

Our playground utilizes Tensioned Web Floors, post padding, and cushioned thresholds, as well as a wide assortment of foam-core attractions, making a safe, non-hazardous play structure. Our web floors produce a soft, impact-absorbing surface that’s easy on feet and knees. Unlike other “soft” indoor playgrounds, we have very few hard plastic surfaces or solid surfaces covered in a thin layer of foam.

What security measures are in place to ensure that my child cannot exit the facility without their parent or guardian?

We understand that the safety and security of your children is of the utmost importance. Upon entering Mt. Playmore all parents and children will be stamped with a unique identifier visible under UV light. Children will only be allowed to leave the facility in the presence of a parent with a matching identifier.

How do you sanitize your facility?

In additional to daily wipedowns of all surfaces with standard disinfectants, we utilize the GermSafe program from Dis-In-Fx. The Treatment is administered through a Fog-Application process. In this process a combination of EPA registered, Hospital Grade Disinfectants are utilized in conjunction with a Residual Antimicrobial Coating. An immediate or ‘wet kill’ is achieved leaving behind a ‘dry kill’ Residual Antimicrobial that World Health Organization approved laboratories confirm the residual technology in the Antimicrobial used by DisInFx has been proven to reduce the growth of microbial populations by up to 99.99% and continues to inhibit their return for months. More information is available at http://disinfx.com .

Are firearms allowed in Mt. Playmore?

No. Pursuant to 30.06 and 30.07 of the Texas Penal Code, Mt. Playmore does not allow either concealed or open carry firearms on our premises.

We can’t wait to see you at Mt Playmore! Don’t forget your socks!